Terms of Service & Refund Policy

1. Definitions

1. 1.1
   Defined terms. In these terms, the words below have the meanings given to them.

Service

The IPTV Provider UK streaming subscription service, including live channels, VOD movies, series, catch-up, EPG, Anti-Freeze servers, and related customer support.

Customer

The individual or business who places an order and whose details appear on the account ("you").

Plan

The package you buy, as listed on our pricing page, which sets your Term, price and included capacity.

Term

The fixed period your Plan covers (1 month, 3 months, 6 months or 12 months), starting on the day we issue your Credentials.

Credentials

The M3U playlist link, Xtream Codes credentials (Username, Password, Server URL) we issue so you can access the Service.

Uptime

The percentage of minutes in a calendar month in which the Service is available, measured under clause 2.2.

Service Credit

A credit against future fees, calculated under clause 2.4, given when Uptime falls below our commitment.

Working Day

Monday to Friday, excluding bank and public holidays in England.

1. 1.2
   Interpretation. "We", "us" and "our" mean IPTV Provider UK Ltd. "You" and "your" mean the Customer. "Including" means including without limitation, and headings are for convenience only.

2. SLA Agreements

1. 2.1
   Uptime commitment. We commit that the Service will achieve Uptime of at least 99.9% in every calendar month, on every Plan.
2. 2.2
   How we measure it. Independent probes in at least five UK and international locations request a test object through your Edge Credentials every 60 seconds. A minute counts as unavailable when more than half of the probes fail to receive a valid response. Uptime is the number of available minutes divided by the total minutes in the month.
3. 2.3
   Exclusions. Minutes do not count as unavailable when the cause is:

   • scheduled maintenance that we announce by email and on our status page at least 48 hours in advance;
   • your origin, encoder, player, network or configuration, or anything else within your control;
   • traffic that breaches section 6, or a suspension under clause 3.5; or
   • events outside our reasonable control, such as a failure of the public internet or an act of a government.
4. 2.4
   Service Credits. If Uptime falls below 99.9% in a month, you are entitled to a Service Credit equal to the percentage below of that month's equivalent fee. The monthly equivalent fee is your Plan price divided by the months in its Term; on the 12 Months plan it is £5.83.

   Service Credits by monthly Uptime

   Monthly Uptime	Service Credit
   Below 99.9%	10% of that month's equivalent fee
   Below 99.5%	25% of that month's equivalent fee
   Below 99.0%	50% of that month's equivalent fee

5. 2.5
   How to claim. Email support@iptvprovideruk.co.uk within 30 days of the end of the affected month, with your account name and the dates and times you were affected. We confirm the outcome within 5 Working Days. Service Credits are applied to your next renewal or used to extend your current Term, and are not paid as cash.
6. 2.6
   Sole remedy. To the extent the law allows, Service Credits are your only remedy for the Service being unavailable. Total Service Credits for any month will not exceed 50% of that month's equivalent fee.

3. Cancellations

1. 3.1
   Prepaid fixed Terms. Every Plan is a fixed Term paid in full in advance. Your Term starts when we issue your Edge Credentials.
2. 3.2
   Renewal. Plans renew for the same Term at the then-current price unless you switch renewal off. We email you at least 7 days before any renewal is charged.
3. 3.3
   Cancel at any time. You can cancel, or switch off renewal, at any time from the Billing page of your account or by emailing support@iptvprovideruk.co.uk. We confirm in writing within one Working Day.
4. 3.4
   At the end of your Term. The Service runs until 23:59 UK time on the last day of your Term. Your Edge Credentials are then revoked and we stop serving your traffic. We keep your configuration and analytics for 30 days so you can reactivate or export them, after which they are deleted.
5. 3.5
   Suspension for breach. We may suspend or end the Service if you seriously breach these terms, including section 6, or if the law requires it. Where we reasonably can, we will tell you first and give you 5 Working Days to put things right. We may act immediately where that is needed to protect the network or other customers.
6. 3.6
   Refunds. Cancelling does not by itself create a refund. Refunds are covered by the Refund Policy in section 4.

4. Refund Policy

1. 4.1
   Full refund within 3 days. If you ask for a refund within 3 days of the date of purchase, we refund the full amount you paid, with no questions asked. This applies to every Plan.
2. 4.2
   How to ask. Email support@iptvprovideruk.co.uk or message us on WhatsApp on +33 6 44 65 10 02 with your order reference. That is all we need.
3. 4.3
   When you get your money. We send refunds to your original payment method within 5 Working Days of your request. Your bank or card issuer may take a few more days to show it.
4. 4.4
   After day 3. After the first 3 days we do not give pro-rata refunds for the unused part of a Term, except through Service Credits under section 2 or where the law requires us to.
5. 4.5
   Your statutory rights. This guarantee is in addition to your statutory rights.

5. Plans & Payment

1. 5.1
   Plan terms and prices. Plans run for 1 month, 3 months, 6 months or 12 months and are paid upfront in pounds sterling (GBP). Current prices are:

   Plan prices

   Plan	Price	Per month	Included capacity
   1 Month1 Connection · 4K UHD / FHD · 7-Day Catch-up	£14.99£14.99 a month	£14.99	1 Connection · 4K UHD / FHD · 7-Day Catch-up
   3 Months1 Connection · 4K UHD / FHD · 7-Day Catch-up	£24.99£8.33 a month	£8.33	1 Connection · 4K UHD / FHD · 7-Day Catch-up
   6 Months1 Connection · 4K UHD / FHD · 7-Day Catch-up	£49.99£8.33 a month	£8.33	1 Connection · 4K UHD / FHD · 7-Day Catch-up
   12 Months1 Connection · 4K UHD / FHD · 7-Day Catch-up	£69.99£5.83 a month	£5.83	1 Connection · 4K UHD / FHD · 7-Day Catch-up

2. 5.2
   How orders are confirmed. Choose a Plan on our pricing page and complete your order through our checkout, which connects you with our team on WhatsApp. We confirm your order details, send you a secure payment link, and issue your Edge Credentials as soon as payment clears. Our contract starts when we confirm your order in writing.
3. 5.3
   Payment. Payments are taken through our payment provider. We never see or store your full card details.
4. 5.4
   VAT invoices. We email a VAT invoice for every payment. Where VAT applies it is included in the price shown and itemised on the invoice. To add a company name, address or VAT number, update your account or send them to us before you pay.
5. 5.5
   Price changes. We never change the price of a Term you have already paid for. We give at least 30 days' notice of any new price before it applies to a renewal.
6. 5.6
   Included capacity. Each Plan includes the egress and concurrent viewer allowance shown above. If you regularly go over it, we will contact you to discuss a better-suited Plan before taking any other action.

6. Acceptable Use

1. 6.1
   Lawful content only. You may only use the Service to deliver content that is lawful in the United Kingdom and in the countries where it is received.
2. 6.2
   Rights to your content. You must own, or hold every licence needed for, the content you deliver, including broadcast, sports and music rights. You remain responsible for that content. We do not monitor it, but we act on valid notices under clause 6.4.
3. 6.3
   No attacks or abuse. You must not:

   • attack, probe or overload the Service or any other network, including denial-of-service attacks, or penetration testing without our written agreement;
   • use the Service to distribute malware, spam or phishing content;
   • share your Edge Credentials outside your organisation, or resell the Service, without our written agreement; or
   • try to get around usage limits, signed URLs, tokens or geo-rules.
4. 6.4
   Notices. If we receive a credible notice that content breaks the law or someone else's rights, we may disable access to it and will tell you promptly.

7. Liability

1. 7.1
   What we do not limit. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
2. 7.2
   Indirect loss. Subject to clause 7.1, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.
3. 7.3
   Overall cap. Subject to clause 7.1, our total liability in any 12-month period is limited to the amount you paid us for the Service in that period.
4. 7.4
   Your responsibility. You are responsible for losses that arise from your content or from a breach of section 6.

8. Data Protection

1. 8.1
   UK GDPR. We handle personal data in line with the UK GDPR and the Data Protection Act 2018. Our privacy policy explains what we collect about you and your team, why, and your rights.
2. 8.2
   Viewer data. Where we process your viewers' personal data, such as IP addresses in delivery logs, we do so as your processor under our data processing addendum, which is available on request.
3. 8.3
   Where data is held. Account data and delivery logs are stored in the UK. Your content is cached at edge locations worldwide only as needed to deliver it to viewers.

9. Governing Law

1. 9.1
   Law. These terms, and any dispute about them, are governed by the laws of England and Wales.
2. 9.2
   Courts. The courts of England and Wales have exclusive jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
3. 9.3
   Talk to us first. If something has gone wrong, please contact us before taking formal action. We aim to resolve every complaint within 10 Working Days.

10. Contact

1. 10.1
   Questions about these terms. Get in touch using the details below. Our team is available 24 hours a day, 7 days a week (UK Team).